Accessibility case study

A council form anyone can finish, including with a screen reader.

Ashcombe Council's parking permit form was one long page, with no visible labels and every error shown only after you pressed submit. This rebuild asks one thing at a time. The dark panel shows what a screen reader would announce as you move through it, and its switches stress-test the form against the rules it's built to meet.

The service
Residents' parking permits

Apply for a residents' parking permit

Use this service to apply for a permit to park in your street's permit zone.

You'll need:

  • your address in Ashcombe
  • the vehicle's registration number
  • a letter from your employer or lease company, if the vehicle isn't registered to you

A permit costs £40 for 6 months or £70 for 12 months. It takes about 5 minutes.

How the form meets WCAG 2.2 AA

The criteria that matter most for forms, and what this one does about each. Where you can test it yourself, there's a button.